Marina Park Plaza Local 1 Frente a Parque Guelaguetza
Rettro Restaurante Cantina Lounge
1.0
km
Boulevard Benito Juarez S/N Plaza Chahue
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
6.6/10
Nice
Rooms
8.0
Location
8.1
Service
6.8
Dining
5.2
Guest reviews
6.6/10
based on 10 reviews
7.3
7.3/10 based on 148 reviews
Mary
United States,
December
2024
7.4/10
I had a good week at the hotel, enjoying the clean and comfortable atmosphere. The Beach Club was a highlight, providing a lovely space to relax. However, the dining experience could definitely use some improvement, especially at dinner. While I appreciated the value for the price, the food quality was inconsistent, which was a letdown.
Rooms
8.0
The rooms were spacious with high ceilings and had a nice little balcony. They were clean, but the pillows left something to be desired.
Service
7.0
Check-in was efficient and staff were eager to help. Overall, service was solid but sometimes a bit slow.
Location
9.0
The location was convenient, with easy access to the Beach Club and nearby towns. It was great to walk around and explore or take a short taxi ride.
Dining
5.0
Breakfast was generally okay, but dinner was hit or miss with some dishes being cold and lacking in variety. Eating outside the hotel became a better option.
Facilities
8.0
The Beach Club was a fantastic facility to spend time at, with nice amenities, although the on-site pool was good but not where I preferred to be.
William
United States,
December
2024
7.0/10
We had a nice time at La Isla Huatulco, enjoying the beautiful beach and friendly service. The rooms were simple but clean, although a mini-fridge would have been appreciated. The dining options were hit or miss, with some days offering better food than others. While the location is convenient for walking to both the beach and town, the dining experience could benefit from more variety and organization, especially during peak times.
Rooms
7.0
The rooms were simple and clean, but a mini-fridge would have made our stay more comfortable.
Service
8.0
The staff worked hard, especially during busy times, and they were friendly and accommodating.
Location
9.0
The resort was ideally located within walking distance to the beach and town, which we enjoyed.
Dining
5.0
Dining varied widely throughout our stay, with some meals being good and others lacking in selection.
Facilities
6.0
The beach club was lovely, but the pool cleanliness was inconsistent during our visit.
Robert
United Kingdom,
November
2024
7.8/10
Overall, I had a fantastic experience at this hotel. The staff made my stay memorable with their attentive service, and the room was well-kept and spacious. However, the dining options could use some improvement, especially concerning variety. The beach club was a highlight, but I found the on-site dinner offerings a bit lacking in options and flavor.
Rooms
9.0
The room was clean, spacious, and very comfortable, providing a perfect oasis after a day at the beach.
Service
10.0
The service was top-notch; the staff went out of their way to check in on us and ensure we had everything we needed.
Location
8.0
This hotel is located near beautiful beaches and was just a short ride away from a variety of local restaurants and attractions.
Dining
5.0
Breakfast was decent, but the dinner options fell short of expectations—more variety would really elevate the dining experience.
Facilities
7.0
The hotel's facilities were good, especially the beach club, which had enjoyable food and a lovely atmosphere.
Avery
United Kingdom,
November
2024
6.8/10
We enjoyed our stay at the hotel, finding it a good value for a budget holiday. The rooms were comfortable and well-maintained, and although the beach was a short walk away, the beach club had great amenities. However, we did experience some challenges with food variety and issues related to the water that affected our stay. Overall, it was a relaxing vacation, but we might consider other options in the future.
Rooms
8.0
The rooms were very nice and comfortable with good air conditioning and hot water.
Service
7.0
Service could be a bit slow, but the staff were hardworking and helpful.
Location
6.0
It’s about a 15-minute walk to the beach, or you can take a shuttle, which wasn't as frequent as we hoped.
Dining
7.0
Breakfast was solid, but lunch and dinner options became repetitive after a few days.
Facilities
6.0
The pool at the hotel and the beach club could use better maintenance, though they were enjoyable.
Josh
United States,
October
2024
7.2/10
I had a great experience staying at this hotel, enjoying its clean and comfortable rooms and friendly service. Huatulco is a beautiful area with lovely beaches and a relaxed vibe, though the dining options at the hotel had room for improvement. The beach club was nice but had limited hours, which was a bit inconvenient. Overall, it was a good value for the price, but there are definitely areas that could enhance the experience.
Rooms
8.0
The rooms were clean, comfortable, and equipped with a mini fridge, which was a nice touch.
Service
7.0
Service was generally good, with attentive staff, though sometimes it took a while to get assistance by the pool.
Location
9.0
The hotel is in a great location, just a short walk to the beach and close to local dining options.
Dining
6.0
While the food at the hotel surpassed my expectations, they struggled to keep it warm and had occasional item shortages.
Facilities
6.0
The beach club and pool area were pleasant, but the beach was often flagged for swimming, which limited my enjoyment.
Katie
United States,
October
2024
7.8/10
I had a pleasant stay at La Isla where the staff was always helpful, and the room was clean and modern. Although the dining options could use improvement and the beach lacked chairs, overall, the experience was enjoyable and offered great value for money.
Rooms
9.0
The room was clean, modern, and comfortable with a great view of the pool. I appreciated the high ceilings and the efficient A/C.
Service
8.0
The staff was incredibly nice and did their best to assist, even with language barriers. However, cleaners were unpredictable with their timing.
Location
9.0
The resort is conveniently located; it’s only a short shuttle or taxi ride to the beach and nearby restaurants, which made exploring easy.
Dining
6.0
The food was generally good, though the buffet lacked variety at times. The snack bar was a great option for quick bites, but dinner had limited selections.
Facilities
7.0
The pools were well-maintained, but the lack of beach chairs was disappointing. The beach itself was beautiful despite some logistical challenges.
Elliot
United Kingdom,
September
2024
5.8/10
I found this hotel to be in a decent location and the rooms were well-kept and comfortable. However, the dining options were quite disappointing, particularly with the limited breakfast and the poor experience at the beach club. While it was good value for the price, the lack of proper service and amenities made it less enjoyable overall.
Rooms
8.0
The rooms were clean and comfortable with good AC and good showers.
Service
5.0
Service was quite lacking, especially at the front desk and during meal times; the staff seemed overwhelmed.
Location
8.0
The hotel is centrally located, just a 5-minute cab ride to Santa Cruz and town.
Dining
5.0
Breakfast options were very limited, and the food quality at the beach club was not up to par.
Facilities
5.0
The pool was clean but often cloudy, and the beach club facilities were in poor condition.
Ethan
United Kingdom,
August
2024
6.4/10
The stay had its ups and downs. The rooms were spacious and clean, providing good value for the price. Unfortunately, the dining options were quite frustrating with limited variety and inconsistent service. The beachfront location was beautiful, but the amenities fell short in several areas, especially regarding service and food quality.
Rooms
8.0
The rooms were large, clean, and comfortable with a nice bathroom setup.
Service
5.0
Service at the restaurant was hit or miss with several issues, leading to a rating of below average.
Location
9.0
The hotel is within walking distance to town and close to a lovely beach club, providing easy access to beautiful views.
Dining
5.0
Dining was disappointing overall with limited food variety and cold dishes served inconsistently.
Facilities
6.0
The pool area was nice, but cleanliness issues affected the overall experience.
Maurice
United States,
August
2024
5.4/10
I had a mixed experience at the hotel. While the rooms were comfortable and the location was decent with easy access to the beach, the service and dining left much to be desired. The facilities could use some upgrades, but overall I felt I got what I paid for.
Rooms
7.0
The room was very nice with a comfortable bed, and the air conditioning worked well. However, there were issues with cleanliness.
Service
5.0
The staff seemed overwhelmed, especially with the mix of all-inclusive and breakfast-only guests, which caused some confusion. Some staff were friendly, but service quality varied.
Location
6.0
The hotel is about a 15-minute walk to the beach, or you can take a shuttle that runs every two hours, which was inconvenient at times.
Dining
5.0
The food was good, but the restaurant buffet had very limited choices and the same options every day, which was quite disappointing.
Facilities
5.0
The pool and beach club could be better maintained, and there were issues with cleanliness in some areas.
Owen
United Kingdom,
August
2024
7.0/10
I had a mostly enjoyable experience at the hotel with its beautiful beach club and friendly staff. The rooms were quite spacious and comfortable, although lacking some amenities like a fridge. The dining options at dinner were not consistent, leading us to eat out several nights. Overall, for the price range we booked, the experience was good but there are definitely areas that need improvement.
Rooms
8.0
The room was large and comfortable, featuring high ceilings and a small balcony. Although the air conditioning worked fine, I would have appreciated better pillows.
Service
7.0
The staff were personable and eager to help, making the check-in process efficient and pleasant. However, the service at the beach club was occasionally slow, especially during busy times.
Location
8.0
Though not directly on the beach, the hotel offered shuttle access to the stunning beach club, which was a treat. The area felt quaint with its charming towns nearby.
Dining
5.0
Breakfast was decent, but the lack of variety during dinner was disappointing. We found ourselves dining out for a few evenings due to the inconsistent quality of the hotel dinners.
Facilities
7.0
The beach club was a highlight with its beautiful setting and amenities, but the hotel itself could have benefited from better upkeep and more frequent shuttle service.
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